Refund Policy - Aayna Clinic

General Service Policy

At AAYNA, our focus is on delivering bespoke treatment plans tailored to your unique biology. Due to the medical nature of our aesthetic services, our policy is as follows:

Non-Refundable Services: All treatments, packages, and services—once purchased—are strictly non-refundable under any circumstances.
In-Clinic & Online Purchases: This policy applies equally to all services secured at our four flagship locations or through our official online platforms.
Results Disclaimer: Clinical and aesthetic results vary from person to person based on factors such as age, skin type, health history, and lifestyle. A perceived lack of improvement does not entitle a client to a refund.

The AAYNA Exception: Transfer of Services

We understand that circumstances can change. While we do not offer refunds, we provide flexibility for our clients through service transfers:

Eligibility: Purchased treatments or packages may be transferred to an immediate family member only.
The Process: To initiate a transfer, the original client must submit a formal request in writing. All transfers are subject to final review and approval by AAYNA Clinic management.

Client Responsibility & Medical Disclosure

Safety is our priority. Every treatment is a partnership between our medical team and the client.

Medical Transparency: It is the sole responsibility of the client to provide a full and accurate disclosure of their medical history, including allergies, skin conditions, and current medications, during the consultation.
Limitation of Liability: AAYNA (Dr. Simal Soin Skincare Pvt. Ltd.) cannot be held responsible for adverse outcomes if relevant health information or medical history was withheld or failed to be disclosed.

Management & Modifications

Right to Modify: AAYNA reserves the right to update or change these policies at any time without prior notice to reflect evolving medical standards and clinic operations.
Booking Commitments: Any amount taken for booking serves as a commitment to specific dates and resources and remains non-refundable.